Covid-19 update

Update 11th May 2020

UPDATE 11/05/20

To all our valued patients and their families,

We hope that you are all doing well.

As we reach level 2 we know that we will all have challenges.

We have been planning for this stage.

We know we will not be able to see everyone at once and will be prioritising patients. We want to make sure that everyone is safe, and this means that we cannot see as many patients as we did before Covid-19 as we want to be meticulous with our protocols. We are following the Dental Council of New Zealand Level 2 protocols.  

We will be working extra hours to see everyone, but please be patient with us.

Please read the questions below and hopefully this will provide the information you need.

When are we planning on opening?

Based on the Government and Ministry of Health decisions we will be opening on Thursday 14th May.  We will see patients who need repairs (broken brackets, sharp wires, lost chain, or O-rings) as well as continuing with routine appointments that are already booked.

What order are we planning to see people?

We are seeing patients in the order that they were due to be seen before lockdown.

Even if you have missed one or two adjustment appointments please keep your next appointment as scheduled.

If you do not have another appointment scheduled, we will be in touch, alternatively please email us on

How will making appointments work?

We will contact patients to arrange appointments, alternatively please email us on

Should I contact the clinic?

Please only contact the clinic if you have an emergency. We will be working hard to make sure that we have contacted all patients within the next week.

What if I have a breakage/ emergency?

We will be seeing these as a priority. Please email so we can contact you to arrange an appointment. Please include the best phone number for us to contact you. Please do not ring the practice. Our telephone system will over-loaded and we will not be able to service the calls. We have extra staff working to deal with the mail requests.

What will happen?

Our staff will ask you questions about whether you have any symptoms, have travelled or have been in contact with anyone who is ill when we make your appointment.

When you arrive at the clinic, you will be greeted by a staff member who will again ask the above questions and check you in. Some patients will have to wait outside, either standing or in their cars.

 We will then bring you into the clinic after getting you to put hand gel on. We ask you to keep distancing rules from other staff members and patients. We will get you to rinse your mouth with a mouthwash before starting treatment. This is part of the extra precautions we are taking. We are sorry, but it does not taste very nice.

In general, parents/ siblings and friends will need to wait outside the clinic.

A parent/caregiver is welcome to attend with a new patient, a younger patient, or an anxious patient.

We will see you in the clinic and then you can make an appointment as you leave. If you do not wish to make an appointment at reception, we can contact you by phone to make a new appointment.

What about contact tracing?

We will make a note of which clinical staff members have interacted with you.

Can I still have my braces put on?

Yes, you can.

I was due to have my braces removed before lockdown. What happens now?

For most patients, except those who live remotely, we will have a quick check to make sure that everything is still okay to have the braces removed and then hopefully follow through and remove the braces.

Please be patient with us!

We promise we will work hard to make sure you get that beautiful smile as soon as possible!

The team at HB Orthodontics.